Episode 029: Fan Feedback Tools

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In this weeks quick tip we talk about some online fan feedback tools including: Get Satisfied, UserVoice, Suggestion Box, and FormSpring. This weeks news includes: Phil Mickelson Burger-Gate, Bad Play=Free Tickets, Bucks Squad 6, Fox warns leagues’ streaming efforts could turn off networks, Get your preak on, rose bowl changes, possible play-in game change.

News

Phil Mickelson “Burger Gate” – Link
1. Talked about love of Five guys w/out disclosing he is an investor
Bad Play, Free Tickets – Link
Bucks Squad 6 Section – Link
1. Audition only seats
Fox’ Hill Warns Leagues’ Streaming Efforts Could Turn Off Nets – Link
Get Your Preak On – Link
Rose Bowl Changes – Link
1. If Big10 team qualifies for National Title game & a non-BCS team automatically qualifies for the BCS, they’ll go to Rose Bowl
Possible Play-in-game Change – Link
Great Facebook presence example – Link

Quick Tip – Fan Feedback Tools

Get Satisfaction – Link
1. Community / Public customer service
2. Most market share with companies
3. Starting at $20/mo
4. Includes facebook tab
UserVoice – Link
1. A lot of Get Satisfaction features
2. Limited Votes given to each user to apply to things they agree with
3. Starting at $20/mo
Suggestion Box – Link
1. Simpler, users submit suggestions
2. Suggestions are voted up by other users
3. Client can report back the progress on each item
4. Zappos example – Link
5. $49/mo per suggestion box
Formspring – Link
1. Very Simple
2. Users ask questions, you answer them
3. ROW SHOW example – Link
4. Users login with facebook or twitter to ask
5. FREE!

There are lots more out there, if you have a favorite, or are what to share you experiences with gathering feedback online – email us at fans@rowshow.com and we will be sure to talk about it on the next show.

Videos before the breaks – Kansas Football 2010 TV Spot and Oregon State Football 2010 video email. See more at row27.com. Don’t forget to send your questions to be answered on future shows. Send us a reply @ROWSHOW on twitter or an email.